Privacy Policy

Last updated: 01/04/2026

At Rat King Pest Control, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us, or use our services.

Who we are

Rat King Pest Control
Owner: Jason Stratford
Address: Rat King Pest Control, Churchdale Road, Eastbourne, England
Email: admin@ratkingpestcontrol.co.uk
Phone: 01323 409208
Website: www.ratkingpestcontrol.co.uk

Rat King Pest Control is the data controller responsible for your personal data.

What information we collect
We may collect the following information:

your name
your address
your email address
your phone number
details of your enquiry
property information relevant to the service requested
appointment and booking details
quotation and invoice details
records of emails, calls or messages
website usage information such as IP address, browser type and pages visited

How we collect your information
We collect information when you:

contact us through our website, phone, email or social media
request a quote or survey
book a service
complete a contact form
browse our website

How we use your information
We use your information to:

respond to enquiries
provide quotes
arrange and carry out services
manage bookings and appointments
send invoices and keep business records
improve our website and services
comply with legal and regulatory obligations
deal with complaints or queries

Our lawful basis for using your data
We only use your personal data where we have a lawful basis to do so, including:

to take steps at your request before entering into a contract
to perform a contract with you
to comply with legal obligations
for our legitimate business interests, where those interests do not override your rights
where you have given consent, where consent is required

Sharing your information
We do not sell your personal data.

We may share your information where necessary with trusted third parties such as:

accountants and bookkeepers
payment providers
website or email service providers
insurers or professional advisers
regulatory bodies or authorities where required by law

How long we keep your information
We keep personal data only for as long as necessary for the purpose it was collected, including for legal, tax, insurance and record-keeping requirements.

Your rights
You may have the right to:

request access to your personal data
ask us to correct inaccurate information
ask us to erase your data in certain circumstances
object to certain types of processing
request restriction of processing
withdraw consent where we rely on consent

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office.

Cookies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.

Please see our Cookie Policy for more information.

Contact us
If you have any questions about this Privacy Policy or your personal data, please contact us:

Rat King Pest Control
Email: hello@ratkingpestcontrol.co.uk admin@ratkingpestcontrol.co.uk community@ratkingpestcontrol.co.uk
Phone: 01323 409208
Address: 38 Churchdale Road, Eastbourne, BN22 8PS